Theories Personality Psychology 5 Key Emotional Intelligence Skills By Kendra Cherry, MSEd Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book." Learn about our editorial process Updated on December 31, 2023 Medically reviewed Verywell Mind articles are reviewed by board-certified physicians and mental healthcare professionals. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. Content is reviewed before publication and upon substantial updates. Learn more. by Amy Morin, LCSW Medically reviewed by Amy Morin, LCSW Amy Morin, LCSW, is a psychotherapist and international bestselling author. Her books, including "13 Things Mentally Strong People Don't Do," have been translated into more than 40 languages. Her TEDx talk, "The Secret of Becoming Mentally Strong," is one of the most viewed talks of all time. Learn about our Medical Review Board Print Trending Videos Close this video player Emotional intelligence, sometimes referred to as EI or EQ, is the ability to recognize, interpret, and regulate your own emotions, and understand those of other people. Emotional intelligence skills are abilities that allow for better personal well-being and interpersonal relationships. Being emotionally intelligent is linked to a range of benefits, including higher academic achievement, better decision-making abilities, and greater overall success in life. Some experts even suggest that EQ might be more important than IQ, or cognitive intelligence. What does it take to be emotionally intelligent? According to psychologist Daniel Goleman, who popularized and wrote extensively about the concept, five key skills contribute to emotional intelligence. This article discusses how you can improve these critical emotional intelligence skills, thereby raising your EQ. 1 Self-Awareness Tom Werner / Getty Images Self-awareness is the ability to recognize and understand your own emotions, a critical emotional intelligence skill. Beyond the recognition of your emotions, it also includes being aware of the effect of your actions, moods, and emotions on others. To become self-aware, you must learn to correctly identify each particular emotion you experience. You must be capable of monitoring your own emotions and recognizing different emotional reactions. Self-aware individuals also recognize the relationship between how they feel and how they behave. When you are self-aware, you recognize your personal strengths and limitations, are open to new information and experiences, and learn from your interactions with others. Goleman suggests that people who possess self-awareness have a good sense of humor, are confident in themselves and their abilities, and are aware of how other people perceive them. How to Improve Self-Awareness Ask for constructive feedback Keep a journal Learn new skills Meditate Pay attention to your thoughts and emotions Pursue your passions Practice mindfulness Reflect on your experiences Set goals Use positive self-talk Work on building a growth mindset 2 Self-Regulation 10'000 Hours / Getty Images In addition to being aware of your own emotions and the impact you have on others, emotional intelligence requires you to regulate and manage your emotions. This emotional intelligence skill doesn't mean putting emotions on lockdown and hiding your true feelings—it simply means waiting for the right time and place to express them. Self-regulation is all about expressing your emotions appropriately. Those who are skilled in self-regulation tend to be flexible and adapt well to change. They are also good at managing conflict and diffusing tense or difficult situations. People with strong self-regulation skills tend to be high in conscientiousness. They are thoughtful about how they influence others and take responsibility for their own actions. How to Improve Self-Regulation Be mindful of your thoughts and feelings Build distress tolerance skills Find ways to manage difficult emotions Look at challenges as opportunities Practice communication skills Recognize that you have a choice in how you respond Use cognitive reframing to change thought patterns and emotional responses Work on accepting your emotions 3 Social Skills Hinterhaus Productions / Getty Images True emotional understanding involves more than just understanding your own emotions and those of others. You must also be able to put this information to work in your daily interactions and communications. Thus, being able to interact well with others is an important emotional intelligence skill. Social skills such as active listening skills, verbal and nonverbal communication skills, and persuasiveness allow you to build meaningful relationships with others and develop a stronger understanding of them and yourself. These skills are important in the workplace as well. In professional settings, managers benefit from using social skills to build relationships and connections with employees. Workers also benefit from being able to develop a strong rapport with leaders and co-workers. How to Improve Social Skills Ask open-ended questions Notice other people's social skills Practice good eye contact Practice your social skills Practice active listening Show interest in others Use icebreakers to help start conversations Watch your body language 4 Empathy Klaus Vedfelt / Getty Images Empathy, or the ability to understand other people's feelings and see things from their point of view, is another critical emotional intelligence skill. It involves being able to recognize another person's emotional states and understand why they are experiencing them. Being empathetic allows you to understand the power dynamics that can influence social relationships, such as those that exist between different cultures and communities. This is important for guiding your interactions with different people you encounter each day. Those high in empathy can sense who possesses power in a relationship, and also understand how this impacts each person's feelings and behaviors. Because of this, they can better interpret situations that hinge on power dynamics. How to Build Empathy Be willing to share your feelings Engage in a cause, such as a community project Listen to other people Practice loving-kindness meditation Talk to new people Try to imagine yourself in someone else's place 5 Motivation Chad Springer / Getty Images People who are emotionally intelligent are motivated by things beyond external rewards like fame, money, recognition, and acclaim. Instead, they have a passion to fulfill their own inner needs and goals. People with this emotional intelligence skill seek internal rewards, also known as intrinsic motivation. They experience flow from being totally in tune with an activity and pursue peak experiences. Those who are competent in motivation tend to be action-oriented. They set goals, have a high need for achievement, and are always looking for ways to do better. They also tend to be very committed and are good at taking initiative. How to Improve Motivation Avoid overusing extrinsic rewards Celebrate your results Focus on setting small, measurable goals Introduce challenges to keep things interesting Set goals to help build intrinsic motivation Work with a friend or co-worker to foster accountability Try Our EQ Test Our fast and free EQ test can help you determine whether or not your responses to certain situations in life indicate a high level of emotional intelligence: This EQ test was reviewed by Steven Gans, MD. Why Emotional Intelligence Skills Are Important Possessing strong emotional intelligence skills can have a number of positive effects on a person's life. People with such skills can keep their cool, for example. They are able to handle even the most awkward social situations with grace and make others feel at ease. Some of the benefits of having good emotional intelligence skills include improvements in each of these areas: Leadership: Emotional intelligence allows you to be a more effective leader. Communication: Understanding how others are feeling allows you to communicate with them better. Self-knowledge: Being more aware of what you are feeling allows you to understand yourself more deeply. Self-control: Awareness of your emotions also allows you to develop your self-control abilities. Stress management: Managing your emotions effectively allows you to exert greater control in situations marked by stress or conflict. Emotional intelligence skills also allow you to feel greater empathy for the people around you. This skill plays an important role in developing and maintaining interpersonal relationships. Creating strong connections with others enables you to foster a strong social support network, which plays a pivotal role in both physical and mental health. Recap Building your emotional intelligence skills can have a positive impact on your life. In addition to helping you become more aware of your own feelings, these skills can help you build stronger relationships and succeed in social situations. Emotional intelligence is essential for understanding yourself as well as successfully navigating your social world. While some people tend to come by these skills naturally, there are strategies that anyone can use to learn and strengthen their emotional intelligence skills. Frequently Asked Questions How do you improve emotional intelligence skills? You can improve your emotional intelligence skills by identifying and naming your emotions. Once you are better able to recognize what you are feeling, you can then work on managing these feelings and using them to navigate social situations. Working on social skills, including your ability to work in a team and understand what others are feeling, can also help you develop strong emotional intelligence abilities. Learn More: Overview of Social Skills Training What emotional intelligence skills are important in managing conflict? Research suggests that skills such as problem-solving, stress management, and interpersonal relations are essential for effective conflict management. These abilities all require emotional intelligence, so boosting these skills can help you manage conflicts more successfully. Learn More: Conflict Management Tips for Relationships How are emotional intelligence skills connected to interpersonal skills? Interpersonal skills are the abilities you use when interacting and connecting with others. They allow you to create healthy, meaningful relationships and to communicate effectively. To develop interpersonal skills, it is essential to be able to interpret and understand other people's emotions. This ability is a key emotional intelligence skill. Learn More: 8 Self-Help Books for Improving Interpersonal Skills 14 Sources Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Lanciano T, Curci A. Incremental validity of emotional intelligence ability in predicting academic achievement. Am J Psychol. 2014;127(4):447-461. doi:10.5406/amerjpsyc.127.4.0447 Alzoubi HM, Aziz R. Does emotional intelligence contribute to quality of strategic decisions? The mediating role of open innovation. J Open Innov Tech Market Complex. 2021;7(2):130. doi:10.3390/joitmc7020130 Razzaq F, Zadeh ZF, Aftab F. A theoretical evaluation of four influential models of emotional intelligence. Baharia J Profession Psychol. 2016;15(2):39-62. Drigas AS, Papoutsi C. A new layered model on emotional intelligence. Behav Sci. 2018;8(5):45. doi:10.3390/bs8050045 Goleman D. 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Springer International Publishing; 2019:179-191. doi:10.1007/978-3-030-29876-0_11 Trigueros R, Aguilar-Parra JM, Cangas AJ, Bermejo R, Ferrandiz C, López-Liria R. Influence of emotional intelligence, motivation and resilience on academic performance and the adoption of healthy lifestyle habits among adolescents. Int J Environ Res Public Health. 2019;16(16):2810. doi:10.3390/ijerph16162810 Reshetnikov VA, Tvorogova ND, Hersonskiy II, Sokolov NA, Petrunin AD, Drobyshev DA. Leadership and emotional intelligence: Current trends in public health professionals training. Front Public Health. 2020;7:413. doi:10.3389/fpubh.2019.00413 Gilar-Corbi R, Pozo-Rico T, Sánchez B, Castejón JL. Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers. PLoS One. 2019;14(10):e0224254. doi:10.1371/journal.pone.0224254 Başoğul C, Özgür G. Role of emotional intelligence in conflict management strategies of nurses. Asian Nurs Res. 2016;10(3):228-233. doi:10.1016/j.anr.2016.07.002 Petrovici A, Dobrescu T. The role of emotional intelligence in building interpersonal communication skills. Procedia Soc Behav Sci. 2014;116:1405-1410. doi:10.1016/j.sbspro.2014.01.406 Additional Reading Goleman D. Working with Emotional Intelligence. Bantam Books; 2006. The Consortium for Research on Emotional Intelligence in Organizations. The emotional competence framework. By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book." See Our Editorial Process Meet Our Review Board Share Feedback Was this page helpful? Thanks for your feedback! What is your feedback? Helpful Report an Error Other Submit